Whilst running around the Internet dredging up case studies for how companies have used Get Satisfaction, I stumbled upon this presentation by one of the founders on how businesses need to change and adapt to the post-Web-2.0 world. It makes some excellent points about how you need to get used to losing control to some extent, a fact which I’m eager to see the University embrace.
I may have to highlight some of these points when I start drawing up reports. In the meantime, feel free to let me know your opinions on how the University is doing with regards to the whole Web 2.0 revolution. Feedback is always useful.