Shiny New Network Access

It’s been a while since I’ve given you an update, so here goes: Next week I’ll be looking at developing a whole new service for communications. For now, however, it’s more on what I’ve been doing for our top secret project (which anybody has been able to find out about, we invited people to focus groups about but nobody showed up, and which you’ll hear more about from just about everybody very shortly) – LUNA.

LUNA stands for Lincoln University Network Access, which we know is technically incorrect because Lincoln University is either in Nebraska or New Zealand but it sounds cool. It’s the nickname for a huge set of updates to the workings of the network access controller which is responsible for connecting people in University accommodation to the internet. You know, the thing which asks you for your username and password and sometimes dumps you into the mysterious quarantine.

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GSFN, PFMPC, LUNA and other acronyms.

Okay, it’s been a while, so here’s a roundup of what’s going on in the land of Nick.

Get Satisfaction

My never-ending quest to get the University using Get Satisfaction seems to be nearing an end with the news that we will very soon (Monday!) be getting on the basic level of subscription services. This brings all kinds of cool new stuff to the service, including more moderation tools (so we can keep the conversation relevant and better manage how we respond to things), the ability to flag student reps as awesome (so more people listen to them), extra branding opportunities (so you know it’s about Lincoln), more widgets (for letting people use Get Satisfaction from within other sites) and most importantly the support of the University!

Now all we need is a cool name. So far thoughts include feedback.lincoln.ac.uk, thoughts.lincoln.ac.uk, qipp.lincoln.ac.uk, comments.lincoln.ac.uk and my personal favourite (although highly unlikely) wtf.lincoln.ac.uk – anybody got any more ideas or preferences? Let me know.

Print From My PC

Our ‘wireless printing’ service is still on track for a week 6 soft launch, although we’re experiencing some interesting glitches with printing from Ubuntu and other Linux flavours since they don’t trust our certificate provider. Kirsty took a brief wander around the library to work out where we could put posters advertising the service and you should hopefully see them appearing soon (so that you can break things and complain at us).

Lincoln University Network Access

This is a new one – LUNA is the name for an updated network access controller which will be rolling out to Student Village after the Christmas break. It includes improved security, better guidance on what to do when things go wrong, and (best of all) redesigned pages so you still feel like you’re within the University. Guess who’s been tasked with dismantling the existing pages, figuring out how they work and redesigning them all? Yup, it’s me!

All in all it’s a load of exciting things going on here in ICT. Hopefully once Get Satisfaction is working I can get cracking on another Service 2.0 thing (I want to see if there’s something I can do with the helpdesk…), there are some big enhancements to timetabling floating around in the cloud, and there’s a huge (and I mean huge) set of changes to student communications in the pipeline.